Analysis Of Edgar Allan Poe s The Essay - 874 Words

Edgar A. Poe is a drawing on a three feet high by about two feet in width illustration board depicting Edgar Allan Poe. Katie Scoggins uses various odd colors in this work of art for a person which is what first drew my attention. The first image I noticed on the drawing was a seemingly perfect drawing of Edgar Allen Poe as if he is there in person but with a forest green face. His hair, eyebrows, and mustache are a plum purple. Purple gives me the impression of a gentle flower that has just blossomed. His eyes produce heavy bags under them. His scarf has a light orange color. His shirt under his bright orange jacket is a dandelion yellow. The shadows below his cheeks and chin indicate a light above him like when someone tells a scary story on a camping trip. His eyes are wandering towards the sky. His nose is a block from the top to the bottom, but at about three-quarters towards the bottom it begins to flair out to form the nostrils. The background is a dark purple sky with orange streaks and dark black ravens with yellow beaks and feet. I stared at Edgar A. Poe for several minutes trying to figure out the meaning of the drawing. The background is the inside of Poe’s mind. After studying it carefully I realized that Poe is brighter than the background. So like a glimmer of light in darkness is hope, Poe is his only hope in his own mind. The green coloration of his face reminds me of a forest full of life. The loneliness in the drawing is sad, because Poe is all alone inShow MoreRelatedAnalysis Of Edgar Allan Poe s The Raven 1602 Words   |  7 PagesJadon Vanderslice. Ms. Glass English 1213 5 February 2017 Poe Edgar Allan Poe, arguably one of the best poets ever, has wrote many great and deep-meaning poems, such as â€Å"Annabel Lee,† and â€Å"Dream Within a Dream.† Both putting off a rather dark image and goth-like elements, a way of writing Poe loved best. Mostly known for â€Å"The Raven†, Poe’s Poems all have real deep and mysterious meanings that make people think a bit more to figure it out. The way he expressed terror, the suspense, the heighteningRead MoreAnalysis of Edgar Allan Poe ´s Literature888 Words   |  4 PagesEdgar Allan Poe has a unique writing style that uses several different elements of literary structure. He uses intrigue vocabulary, repetition, and imagery to better capture the reader’s attention and place them in the story. Edgar Allan Poe’s style is dark, and his is mysterious style of writing appeals to emotion and drama. What might be Poe’s greatest fictitious stories are gothic tend to have the same recur ring theme of either death, lost love, or both. His choice of word draws the reader inRead MoreAnalysis Of Edgar Allan Poe s Poetry915 Words   |  4 Pages Edgar Allan Poe was one of the greatest writers of the 19th century. He is is well known for his gothic themes and disturbing characters. Unfortunately, Poe lived a life full of sorrow and pain, having nearly everyone he loved die. His poem Alone is said to have been a confessional poem, recalling how Poe felt growing up. Poe’s use of repetition, metaphors, and imagery all aid in bringing the reader closer to understanding what was going on in Poe’s mind. The poem Alone was not published untilRead MoreAnalysis Of Edgar Allan Poe s The Raven1232 Words   |  5 Pages Edgar Allan Poe: The Raven Literature is a very powerful tool that is used to make a huge impact on society or in someone’s perspective. As complex as the world, literature can appear in many forms using unique vernacular that expresses human endeavors. In some cases, social reform is Transcendentalism is an American literary, philosophical movement, promoting the idea of independent progress. The central idea is the optimistic viewpoint of humanity. People, men and women equally, have knowledgeRead MoreAnalysis Of Edgar Allan Poe s Writing Essay1493 Words   |  6 Pagessetting is. Take Edgar Allen Poe for example. He’s a creepy, twisted man so he wrote creepy, twisted stories. This could be because of his experiences throughout his life or that is just what he likes. ZZ Packer on the other hand writes normal stories. There is nothing dark or twisted about her. Each of these authors gives you a different visualization in each of their stories. Edgar Allan Poe had a difficult life. He was born in Boston and was the second son of Eliza and David Poe. He had a brotherRead MoreAn Analysis Of Edgar Allan Poe s Life1497 Words   |  6 Pageswith an Author Framework Edgar Allan Poe was born in Boston, on January 19th, 1809 and was best known as a writer of dark poetry and short stories. Poe had an interesting and somewhat tragic upbringing , he was orphaned as a young child and then raised by an affluent couple called John and Frances Allan from Richmond, Virginia. Poe spent 5 years in England as a young child and studied different languages , however his universityRead MoreAnalysis Of Edgar Allan Poe s The Raven 1514 Words   |  7 PagesEdgar Allan Poe is a very well known writer who specifically liked to write poetry and short stories whose genres included mystery and horror. He’s well known for some of his most popular works such as The Raven, The Tell-Tale Heart, and Annabel Lee. Edgar Allan Poe has written many different pieces of literary work that make him unique from the rest. His literary works evoke deep thoughts and imagery. Poe was born in Boston, Massachusetts but mostly lived in Richmond, Virginia. Poe wrote his firstRead MoreAnalysis Of Edgar Allan Poe s Writing874 Words   |  4 Pagesalready set to fail. But while I was attending Whatley elementary during the month of October as a 2nd grader my teacher decided to bend the rules for the first time and she introduce me and my fellow classmates to an author known as Edgar Allan Poe. Now Edgar Allan Poe, a complicated individual, was not an author you would present to a class of 2nd graders because most of his work is for a more mature audience. The book that she read to us was called â€Å"The Tell Tale Heart† and it was about a man whoRead MoreAnalysis Of Edgar Allan Poe s Writing1561 Words   |  7 PagesHumberto Orozco Mahoney 1102 MW 10:50 11/22/2015 E.A.P Edgar Allan Poe is famous for writing short stories that are themed particularly around death and the macabre. His writing includes horrific scenes with gruesome deaths and murders. Poe’s style of writing is very much on a podium of its own. He was a brilliant writer for his time period. His wicked works continue to grab the attention of readers with his dark and scary form of writing. His short stories are typical of describing the twistedRead MoreAnalysis Of Edgar Allan Poe s Writing2567 Words   |  11 Pageshave been numerous amounts of inspirational authors that have gone through hardships in their life, whose work has changed the way people view literature. One of the most notable authors to take his heartbreak and tie it into his writing is Edgar Allan Poe. Like Poe, some famous authors give the readers a window to view inside their head and their life. By looking at Poe’s gothic and romantic writings, his audience can see characteristics of himself mingled in p arts of different literary elements.

Problems on Fraternity Membership Free Essays

string(205) " not ecognized by the school administrators, In an article entitled, â€Å"Psychological Needs of Adolescents,† it was stated that college students enter in a fraternity for brotherhood and for protection\." The Problem and Its Background Introduction Fraternity nowadays is very popular in Universities, Colleges, and Communities. Some of them have their own experience in a Fraternity. In a Certain University here in Philippines there are some Known Fraternity such as Tau Gamma Phi, Alpha Phi Omega, Alpha Kappa Rho etc. We will write a custom essay sample on Problems on Fraternity Membership or any similar topic only for you Order Now ut this Fraternities are much known by the Students than the Administrators of the Schools. There are different types of discrimination. Black people in America experienced it as well as Asians, Cubans, Mexicans and other non-American living there. It is commonly called racial discrimination. People with physical deformities suffer the so-called physical discrimination. People who belong to the third sex are also victims of such cruelty. Now, new sets of victims have risen. They are the students who member of fraternities and sororities. Discrimination of fraternities and sororities arise because other people think that these fraternities and sororities only cause troubles, which the members do not agree with. Those students who join the fraternities or sororities are not merely looking for trouble but there are deeper reasons, like to have a group they can call their own, to experience good camaraderie, brotherhood and sisterhood and to have lots of friends. These are a fact that others do not see, that is why they jump into conclusion that fraternities and sororities cause trouble so they deserve to be discriminated. We all know that discrimination has many effects on the life of an individual. This study the researcher is out for the truth. This researchers carries the purpose of finding out the effects of fraternity and sorority discrimination. Statement of the problem This study will seek answers to the following questions. 1. Why do college students who are involved in fraternity or sorority discriminated in school? 2. What are the main reasons why they joined fraternity or sorority? 3. What are the advantages in joining fraternity or sorority? 4. What are the disadvantages in joining fraternity or sorority? Objectives of the study General Objective: The main objective of the study to determine the problems encountered by the membership in fraternities. Specifically, this study aims: 1. To find out why to join Fraternity 2. To be aware about the Problems such Organizations undergo 3. To identify the nature of brotherhood and sisterhood as Fraternities and sororities 4. To have a knowledge about the Basic 5. To know the advantages and disadvantages of Fraternity Significance of the study This study signifies that.. ~ Expose the discrimination experienced by the students who are involved in fraternities and sororities in school. Correct the misconception people have regarding these fraternities or sororities. ~ Inform students about the positive and negative effects of joining the fraternity or sorority. ~ Give an overview why students want to join fraternity or sorority. Assumptions These are the reasons why students joined a fraternity and sorority, and there are fraternities and sorority members who are respon sible and can perform well in school. There are fraternities and sororities who can help students develop their self-esteem and self-confidence. And there are fraternity and sorority who can give protection and support to its members. There are preventive measures that can be done when someone wants to join a fraternity or sorority. There are fraternity or sorority who conducts physical initiations rites. And there are possibilities that when a students joined a fraternity or sorority, his social life and attitude will change. Scope and delimitations This study will deal only problem faced by being a fraternity member on the life of a student in selected college/university. This will be done through interviewing 20 members and non-members of different fraternities or sororities in four different colleges/universities namely, St James College Of Q. C, University of Santo Tomas, Our Lady of Fatima University, and Centro Escolar University. Chapter II Review of Related Literature and Studies This chapter will discuss on the information that have significant bearing on the process and discussion of research.. According to the â€Å"Webster Dictionary Encyclopedia Edition. †, fraternity is an organization for social or other purposes of student in colleges who usually have the Greek letter names and secret rites, and represented by chapters in many Institutions. Fraternities were established with an avowed purpose of offering friendship, leadership, nspiration, guidance and services to the students and other people As well. College fraternities. Are far more ahead from their contemporary high school Fraternities, in some colleges, forming an organization or fraternity is legal, because of the fact that the members, whether students or alumni, the advantages of fraternal organizations are not only astounding but self evident. They believe that it helps maintain the high-quality attitude of the campus and strengthen the function of higher education in social mobility. But not all fraternities have the same outcome in other campus. According to the article of Alfred McClung, to non members, their disadvantages are overwhelming, and their presence on the campus is regarded as hurtful and hostile to the objective of higher education, they believe that fraternity members are war freaks, cause nothing but trouble in the school that they are in, in that same article, the point of school authorities, fraternities have served no good, they have been continual source of problems for disciplinary officers and administrations of the campus, Forming a fraternity is therefore prohibited. According to William S. Carlson, the liabilities of fraternities in student’s life are ery different in kind and severity from one campus to another, the most negative criticisms are directed toward those on the large, heterogeneous campuses, where there are the highest contrast in economic origin, social consciousness, social skills and competence. The lack of security in social relations is therefore the greatest concern to the st udent, parents and school administrators, however, banning fraternities as many schools now ban them has really forced this fraternities to go underground but there are still some fraternities, which are recognized by the school authorities and students but not ecognized by the school administrators, In an article entitled, â€Å"Psychological Needs of Adolescents,† it was stated that college students enter in a fraternity for brotherhood and for protection. You read "Problems on Fraternity Membership" in category "Papers" Fraternity members voluntary joined hands in recognizing that true brotherhood emanates from love and respect for their fellowmen. According to Joseph Rhulman in his book â€Å"Personnel Principles in Chapter House† the reason behind why college students enter organizations such as fraternity, because of curiosity and peer pressure, in the youth sub-culture of almost all generations he peer group is more powerful influence than admonitions of parents and school authorities. There are ample data to show the ultimate erect of the college discrimination especially in regard to the earning trust of the students. In a typical university, the fraternity feels that it must make its entrance in style, being sure that it can compete with the long established group already present that is why they develop their own principles in recruiting new members. Nowadays, many college students are aware with the mindless and useless death due to hazing. This barbaric practice which defies all norms of civilized conduct has ecome institutionalized establishments of higher learning is beyond understanding. Some fraternity members say that it is intended to instill discipline among unruly freshman and newly recruits, but the countless deaths and injuries it has caused seemed to militate against this cruel practice. That is why, most non members get intimidate by the way the members act. For instance, the fraternity riots that are breaking out. These non members are in fear that their lives might be in jeopardy. They suggest that the best way to do to have a clean –image-fraternity is to completely abolish hazing. In the article â€Å"Tougher Laws Alone Won’t Stop Hazing and Abuses,† says that there is no justification for mindless violence and risk to life. However, the better remedy is to meet the needs of college students by means of more professionally oriented organizations. To give young men in our colleges and universities enough challenges and interesting tasks as well as stimulating academic activities to keep their minds focused on these priorities rather than their socializations needs alone, Another way is to say that the socialization needs will be met by the overall challenge of school activities and the xpectations given to young people to develop themselves without need for fraternities. Loss of life is certainly a better option to prevent these students from joining these Fraternities. Chapter III Methodology The survey type of a detailed analysis of a group, was used in this study since this study concerns about the present conditions regarding students who are involved in a fraternity or sorority the analysis of this condition will lead to the understanding and possible solutions to the problems undertaken by the researchers Methods Used In order to obtain the data which are important in the course of study, a case study s an appropriate method used. Case study is a detailed analysis of a person or group Profile of the respondents There are 20 college students, ages 17-27 years of age, all Males, all singles serve as the Respondents and all of which were members of such Organizations or fraternities, among these respondents, 4 of which agreed to give such information about themselves which will be crucial in this research, Goy (not real name) a 18 year old college student from St James College of Quezon City, single and have been a member of a unsaid fraternity for two years now, â€Å"Nuno† (not real name) a 27 ear old alumni of Fatima College, single and have been a member of Tau Gamma Phi fraternity for nine years and still active and helping the growth of his fraternity, another one is â€Å"olsen† (not real name) a 19 year old student from University of Santo Tomas, single and also a member of Tau Gamma Phi for 3 years now, and last is â€Å"Bok† also a 19 years old student of Centro Escolar University, single and have been a member of his fraternity for 3 years now. Data gathering Pr ocedure Library- based research. The researchers obtain some information from the library and v visit some websites. Primary source of information such as books, articles and other publication are gathered. Secondary source of data were taken so that these materials will also provide information. Observation. The researchers have observed the respondents and studied the demographic profile of the subjects. Studying the location of the subjects will help fully understand the condition of the respondents since they came from various learning institutions. Interview. The researchers conduct queries in order to gather data. A structured questions are prepared . Survey. A questionnaire containing four (4) questions with multiple options re used . These questionnaires were administered to facilitate the validity of the data gathered. Instrumentation The researchers use questionnaire which has four questions with multiple options given to gather data for the study. Those questions are related to the problem statement. Sampling Techniques and Procedure Driven by the researchers need to gather information, the researchers choose lottery method in choosing the respondents for this research, In that case, the researchers will be able to better gather information without being biased in some information which he researchers consider important in this research, and also gather information without compromising the integrity of the data being shown. Q U E S T I O N N A I R E Dear Respondents, We, the students enrolled in Society and Culture of FEU-Fern College are working on the research entitled, â€Å"Problems Facing Fraternity Membership†. This is in partial fulfillment of the requirements in the said subject. Rest assured that whatever information will be gathered will be used for research purposes only and will be treated with utmost confidentiality. Thank you very much. Very truly yours, The Researchers ——————————————————————à ¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€œ Name: ( optional)_______________________ Age:____________ Gender:_________ Course:__________School:__________ Direction. Please read carefully each question. Each question has multiple options, you may have multiple answers. Kindly answer the questions honestly and completely. 1. What fraternity are you currently engaged? ?Alpha Phi Omega ?Tau Gamma Phi ?Beta Sigma ?Upsilon ?Alpha Kappa Rho ?Scout Royal Brotherhood ?FROKS ?Delta Sigma Phi ?Sigma Beta Phi ?Alpha Phi Beta ?Beta Lambda ?None . Is it authorized in your school? Yes ?No What/Who encourage you to join the fraternity? ?Political Machinery ?Security and protection ?Socialization ?To be popular ?To have a feeling of belonging ?Invited by Friends ?Help others ?Curiosity ?Peer Pressure ?For improvement ?Others ?No Organization What do you think are the advantages or disadvantages of joining Fraternity or Sorority? ?To be popular ?Have lots of friends ?Can do well in school ?Can get support during elections ?Practice my right to say yes or no ?Connection when you graduate ?Full of riots ?Death Chapter IV Analysis of Data 1. What fraternity are you currently engaged? Tau Gamma Phi ( 25% ) Alpha Kappa Rho ( 20% ) Scout Royal Brotherhood ( 15% ) Delta Sigma Phi ( 15%) Alpha Phi Omega ( 10% ) Beta Sigma ( 5% ) None ( 10% ) Total: 100% 2 Is it authorized in your school? Yes ( 0%) No ( 100% ) Total: 100% 3. What/Who encourage you to join the fraternity Socialization (20%) Security and Protection (15%) Invited by friends (13%) Curiosity (12%) No organization (11%) Peer Pressure (9%) Help others (9%) To be Popular (8%) Others (3%) Total 100% 4. What do you think are the advantages or disadvantages of joining Fraternity? Connection when you graduate (20%) Have lots of friends (18%) Can do well in school (15%) To be popular (12. 5%) Full of riots (12. 5%) Death (12. 5%) Practice my right to say yes or no (9. 5%) Total 100% Chapter V Summary of Results and Findings. Most of the fraternity members do not feel the problems physically, emotionally and socially. Most of those fraternities are unauthorized in schools, they join fraternities to have a better social life, security and protection and gain more friends, all of them answered that fraternity members do not deserve this problems. Most of the respondents have the same reason that there is nothing wrong with being a raternity or sorority member. Recommendations This research is highly recommended to all students especially in college levels who are already aware of such existing organizations; the proponents’ put stress into this research to show the students what are the problems encountered by the members of fraternities. Conclusion The group concluded that Problems facing f raternity is inevitable. According to the data gathered and answered questionnaires it shows that students join fraternities primarily because of security However some students have their own reason why they do not join such organization. Bibliography â€Å"Fraternity,† Webster Comprehensive Dictionary Editions, vol. I p 502 Alfred McClung, â€Å"Fraternities Without Brotherhood,† (Boston Beacon Press, 1995)p. 445 Ibid (as no. 2) William S. Carlson, â€Å"Fraternities: Evil Force on the campus,† Saturday Review (September 10, 1985)pp. 59-61 Psychological needs of the adolescents,† The Philippine journal (dec. 18, 1996) p. 10 Joseph Rhulman, â€Å"personnel Principles in chapter house† (Washington American Hill Brother Company, Inc. 1988)pp 24-26 McClung, loc. Cit Carlson, loc. cit ———————– [pic] [pic] [pic] [pic] How to cite Problems on Fraternity Membership, Papers

Women in Textile Industry Supply Chain Management

Question: Provide an analysis of the business environment of the firm. You should consider the main competitors and their competitive position; market details (value; share etc.); current trends in the market; future trends in the market (Attractiveness of the industry). Provide an internal analysis of the firm giving details of its current strategic position and tactics. You should also consider the resources and capabilities of the firm and how they impact upon the success or otherwise of the firm (Distinctiveness of the firm).? Answer: Introduction The textile industry is focused on the production of yarn, clothing and the distribution of these products to the industry retailers. The raw materials include natural or synthetic products provided b y the chemical industry. In the Victorian period the textile industry was at the centre of expansion of United Kingdom (Baluchamy 2012). The technological advancement helped in production of cotton and wools, dyestuffs and silks at the unprecedented rates, which results in export of the textile goods throughout the empire. The advertisement from 1880 viewed the array of fabrics, which were available for clothing. From the recent reports, the manufacturing textile and clothing industry in UK is commercially viable and supporting the UK textile manufacturing with the huge potential for the industry. The manufacturing in textile industry is not much expensive, in this industry the mid-priced to the expensive fashion items can be profitable to manufacture in United Kingdom (Choi 2012). Howe ver there are some issues related to the labor factors, but the supply chain factors can offset these issues. Within UK textile industry, the Lancashire Textile Ltd. is one of the important textile companies which are situated in Burnley. The company is situated in the historical textile manufacturing town in Lancashire. The company has more than hundred years of experience in the textile industry and the reports specify the superior quality goods by the company. The company supplies superior quality textile products which include mattress toppers, cushions, bed linen, home accessories, duvets, pillows etc. In this assignment, the inter analysis of the company and the external analysis of the textile industry of UK textile industry would be discussed. Analysis of the Industry Trends With the rapid change in international trade agreements the textile industry is also changing its trends and customer values. Clothing and textile industry is a chief part of world trade. The textile industry updates the latest trends on the basis of the customers demand and by fulfilling their requirements. Technology improvement- The advanced technology is supporting the growth of the industry. The technology innovation provides ways for producing longer fibers from used textiles. The technology innovation like 3D knitting, weaving is leading to economically viable textile production in UK with increased responsiveness (Black 2012). Customer preference- The UK textile industrys one of the most important trend is customer preference. Industry players are more concerned with their customers fast fashion or rapid change in fashion demand. The new flexible technology like knitting and CAD allows the production to take place in joint facility. It involves customers in designing clothes, thereby fulfilling their requirements (Damianov and Germanova-Krasteva 2013). Environment control- Advanced technologies has also contributed to the environmental benefits. With advanced technologies and research, UK textile industry has been using equipments which are not incorporating harsh effect to the environment. The involvement of UK in negotiation of international agreements on trade is used for promoting environmental responsibility. Working condition- With the continuous innovation of technology, the working conditions has also been improved in UK textile industry. It has decreased the labor intensity and helped in rapid delivery. The automated equipments used in the textile industry has been made the working condition flexible for the workers (Gleba and Mannering 2012). Key Drivers The key drivers of a business are the resources and procedures, which are essential for the continuous growth, success and sustainability of a business. An organization should identify the key drivers for undertaking attempts for maximizing these conditions, thus extending the profitability and success of the organization. The key drivers of an industry influence and affect significantly to each organization in the industry. Therefore, it is important to analyze the ley drivers of UK textile industry in this context. Globalization- The global scenario of the UK textile industry is becoming potential for high profit and innovative products. With the globalization, working condition is improving under international pressure. It is the key driver of economic growth of the industry. The UK textile industry is growing rapidly. The industry has their manufacturing units in India and China, where they are able to produce goods at low rate and the outsourcing is being profitable to the corporate units monetarily. Employment Opportunity- The reports in last year suggested 5000 jobs, which would be able to add 15000 more by 2020 with opportunities in traditional areas like knitting, spinning, weaving. UK industry is establishing their manufacturing units in the developing countries like China, India, where millions of job opportunities are getting available. Supply chain- With emerging demands of customers in short time, manufacturers are more concern with longer and complex supply chains. The retailers in industry investing in direct manufacturing supply capability with few suppliers (Hines and Bruce 2012). The supply chain is a key driver, as the rapidly changing environment of the organization is being changed, real product innovation based on new fibers are focusing more on fragmentation of retail structure to supply specialist products and service Government and Regulation- The sustainable development of the industry is related to government influence. International government bodies are influencing the growth of the sector. The eco-friendly fiber, import and export of clothing and fashion substances related legislations and regulations as well as health and safety acts are providing the guidance to the textile industry members to run their business sustainably. Power Threat of new entrants- It is low for the UK textile industry as the cost of maintaining sustainable business is high enough with use of technology advancement Suppliers- Bargaining power of supplier is weak here, as the industry contains a large number of suppliers, as a result the power is low Buyers- The bargaining power of customers are high enough, as with the rapid changing customers demand, textile industry players attempt to address the demand and attempt to satisfy them. Substitutes- The threat of substitute products are moderate, as a number of eco-friendly options are emerging, but people are not familiar with those options (Purushothama 2013). Rivalry- The internal competition is low as this industry needs huge investment, but external rivalry level is high from the developing countries including Bangladesh, India. Attractiveness The use of new industrial robotics reduced expensive labor cost, thereby making the industry attractive. Use of automatic made-to-measure clothes are economically attractive and facilitates technologies Recycling of manufacturing fibers reducing the energy production Customer-focused production also attracts them Rapid globalization and increased employment opportunities (Shishoo 2012) Internal Analysis of the Firm Core competence The core competence is achieved by the company during achievements of skills, activities, resources in asset for delivering value and differentiation in the business from the competitors and development. Customer Value- The Company gives value to their customers requirements with technology advancement. The customers perception and demands are being prioritized, according to which the manufacturing and production is being influenced. Competitor differentiation- The Company provides innovative products, which are unique in nature. The products are differentiated from the competitors by using eco-friendly raw materials with 3D knitting technology including (Zhang and Jin 2012). Extendable- As the customers buying trends are fastly changing, the company is extending their products base with research and development. With more customer-friendly products innovations, the range of clothing and other staffs are being included in organizational product range. Resources- With the rapid technology advancement, demand for human resource has been reduced in the industry, as the company adapts automated manufacturing machines. The research and development departments are using advanced techniques transforming the innovative ideas to create eco-friendly fibers with art machineries (The Huffington Post UK 2016). Value chain- With both inbound and outbound logistics activities the manufacturing and inventory activities are going in right direction, therefore they are delivering products in right time at right place. The products quality is carefully checked after manufacturing and storing. VRIN Analysis Core competence V (Valuable) R (Rare) I (costly to initiate) N (Non-sustainability) Competitive Advantage Customer Value Yes (helping profit expansion by giving preferences to customers specific requirements) Yes (Valuing customers choice in each sector of their production and sales is not done all others company) Yes (involvement of new requirement in existing product features would need huge cost) Yes (These new requirements are sometimes costly, so it is difficult to maintain these in business all the time) Yes Competitor differentiation Yes (Add value to the customer service) No (Companies attempt to differentiate their product range to compete with their competitors) Yes (To develop differentiated products, huge cost is needed) No (Product differentiation based on competitor can be sustainable as it enhances brand value) Yes Extendable Yes (Extended research would help to develop more customer focused products) No (Most of the companies has Research and development team, making innovative and extended range of products) Yes (for having strong research and development the company have to invest a lot) Yes (Sustainability cannot be achieved through other departments than research and development) Yes Value chain Yes (The logistic activities and inventory manufacturing activities are valuable) No (Most of the companies are operating their unique value chains) Yes (For highly innovative logistics and huge cost is required) No (It can be sustained with appropriate regulation and reviewing process) Yes Competitive Advantage The company is known to create timeless classics on enduring appeal. They are gaining competitive advantages by using nanotechnology with innovative techniques for producing fine fibers for their unique products. The company has no delivery issues; they are giving enough effort to provide right service to the right customers at right time. High quality products, international business and innovative products are differentiating the companys products, thereby providing competitive advantage (Lancashiretextiles.co.uk 2016). Distinctiveness Strong brand image, strong research and development, involvement of innovative technologies and unique quality with appropriate supply chain management is making the brand distinct from others. The company is providing versatile products also (Lancashiretextilesltd.com 2016). Conclusion After analyzing the selected industry in UK it is revealed that, textile industry has been achieved huge success and profit. The textile industry is one of the most important industries in terms of export and import. The analysis of UK textile industry revealed that, advancement of technology has been playing a major role in its huge success. The analysis of UK customer trends revealed that consumers are rapidly changing their purchase requirements and the industry has to compete with the new demands of the customers. However the innovative technologies and high amount of research and development made the industry competent to fulfill all the requirements of the customers. The industry analysis revealed that the customer-based production with the help of innovative techniques is helping the firms to make more profit. On the other hand, the Lancashire textile Ltd. revealed is providing unique and attractive products to the customers with best quality. The company is providing versatil e products to the customers. It can be concluded that, with innovative technologies and well-management within the organization, the textile company can be competent to be profitable by meeting all the requirements of customers. Reference List Baluchamy, S., 2012. Women in textile industry. New Delhi: Mittal Publications. Black, S., 2012. Knitting. London: V A Pub. Choi, T., 2012. Fashion supply chain management. Hershey, PA: Business Science Reference. Damianov, G. and Germanova-Krasteva, D., 2013. Textile processes. [New York, N.Y.] (222 East 46th Street, New York, NY 10017): Momentum Press. Gleba, M. and Mannering, U.,2012. Textiles and textile production in Europe from prehistory to AD 400. Hines, T. and Bruce, M., 2012. Fashion Marketing. Hoboken: Taylor and Francis. Lancashiretextiles.co.uk, 2016. Lancashire Textiles. [online] Available at: https://www.lancashiretextiles.co.uk/ [Accessed 15 Jan. 2016]. Lancashiretextilesltd.com, 2016. Our Services - Lancashire Textile Ltd.. [online] Available at: https://lancashiretextilesltd.com/services.htm [Accessed 15 Jan. 2016]. Purushothama, B. 2013. Training and development of technical staff in the textile industry. Shishoo, R., 2012. The global textile and clothing industry. Oxford: Woodhead Pub. The Huffington Post UK, 2016. 10 Facts About The UK Fashion And Textiles Industry You Didn't Know. [online] Available at: https://www.huffingtonpost.co.uk/2014/08/14/10-facts-about-the-uk-fashion-and-textiles-industry-you-didn-t-know_n_7333834.html [Accessed 15 Jan. 2016]. Zhang, H. and Jin, D., 2012. Applied mechanics, materials, industry and manufacturing engineering. Durnten-Zurich, Switzerland: Trans Tech Publications.

Mcgregors Theories X and Y Essay Example

Mcgregors Theories X and Y Essay Compare McGregor’s Theory X and Theory Y style of leadership and consider the types of organizations in which each style of leadership might be most appropriate. Douglas McGregor devised his concept of Theory X and Theory Y in the USA in the 1950’s using a survey of managers, which he then proposed in his book, ‘The Human Side of Enterprise’ in the 1960’s. Theory X states that a manager distrusts his subordinates, believes they don’t enjoy work and therefore must be controlled. Theory Y, on the other hand, speculates that a manager believes their employees enjoy work and wish to contribute, the manager is therefore more likely to include them in the decision making process and employ a more democratic style of leadership (Marcousse 2003). The two theories are not opposite ends of one spectrum, but rather two separate lines of continuum that describes the attitude and perception a manager has of their employees. The type of motivation that the employees receive from their manager is down to their management style. These Theories match up with Maslow’s ‘Hierarchy of Needs’. McGregor makes the point that the way in which a manager runs and controls his team has massive impacts on the happiness in employees, relating to esteem and self actualisation. These are two factors of motivation mentioned by Maslow in his theory. In comparing these two theories, X and Y, we must take into account different factors that may affect the two ideas and how they may do so in different scenarios or places of work. We will write a custom essay sample on Mcgregors Theories X and Y specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Mcgregors Theories X and Y specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Mcgregors Theories X and Y specifically for you FOR ONLY $16.38 $13.9/page Hire Writer The general idea is that Theory Y is the path of the â€Å"enlightened manager† (Chapman 1995) who runs a democratic form of leadership, and that it receives better results than theory X, whose manager employs more of an autocratic dictatorship. However this cannot always be believed. In different cases a manager may do better in his work to tell employees the best and most effective way to complete a task, knowing through experience. FW Taylor (1856-1917) believed in efficiency and complete control of a task provided to the manager. This idea related to such methods as the assembly line, a process broken down into simple tasks and completed individually by a group of workers along a line. Employed by such companies as Ford in the early 1900’s, in producing cars, this method gave great results, however keeping workers motivated was difficult, part of Taylor’s method was to â€Å"devise a pay scheme to reward those who complete or beat tough output targets, but penalize those who cannot, or will not, achieve the productivity Taylor believed was possible. (pg 218) For the manager, Theory X is a self – fulfilling method, the workers are likely to develop a lack in interest in their work and do it solely for the wage (Marcousse 2003). There are two scenarios in which Theory X can escape a degree of criticism for producing a lack of motivation from its workers(Marcousse 2003). The part time worker has partially already given in to the idea that they will not be receiving much independence and del egation of responsibility. This is due to the amount of time they have committed to their work. For example, a part time security guard might be asked to stand guard on a gate for an hour every morning to let personnel through, however once they have completed this task they are unlikely to achieve much more than changing the channel on their TV. The job simply requires a pair of eyes at one point in the morning, and the rest of the time they are simply on call. There is no enjoyment or form of learning with this job; the part time worker is simply there to take home some money at the end of the month, satisfying his basic needs for financial security, a mutual understanding between employer and employee. A large majority of the time there is little for the security guard to watch over. When something does arise that requires more attention, someone of higher authority is only a phone call away. In this, theory X is the logical management style, as to use theory Y would mean a greater chance of mistakes being made by someone who doesn’t have the same experience and qualifications as the elected official. The other scenario is in a moment of chaos (Marcousse 2003). At this point, due to the limited time scale in such moments, someone needs to take full control and make quick decisive decisions. Such a case is easily understood when put into the confines of an army unit under fire. Someone must give direct orders to keep the enemy under pressure and move their men to safety, or face either death or capture. Theory Y would consume too much time to listen to all possible ideas and make a decision, with young men who have been trained to take orders rather than come up with them. Efficiency is the key in this scenario, Taylor would be completely right in giving total control to a senior soldier to try and ensure the safety of his soldiers. Encouraging an employee to work for a great amount of time during the week or without the threat of danger

SDLC Essay Example

SDLC Essay Example SDLC Essay SDLC Essay To solve the operational problems of various organizations, a number of system development life cycle (SDLC) methodologies were created. The SDLC describes the several stages involved in developing information systems, which usually includes software requirements analysis, systems design, systems development, system testing, and release and maintenance. The waterfall methodology was the first SDLC methodology created. It involves a sequence of stages or phases where each phase has to be accomplished first before you proceed to the next. Then, the output of an accomplished stage becomes the input for the next stage (Kay, 2002). A number of problems were encountered in adopting this methodology, one of which is that the system requirements must be specified in advance (Kay, 2002).Hence, many other SDLC methodologies were developed. First, the prototype development SDLC is a cyclic version of the waterfall methodology wherein a prototype is created, tested, and iterated as necessary unt il an acceptable prototype is achieved. The rational unified process (RUP) takes an â€Å"an iterative, requirements-driven, and architecture-centric approach to software development† (Kruchten, 2004 cited in Ambler, 2005). Based on the SDLC spiral method, the RUP’s system development is organized into four phases where each stage consists of executable reiteration.The rapid application development (RAD) emphasizes on developing a high-quality system faster by creating a prototype as early as possible to be tested and refined (Kay, 2002). RAD, however, works best only under certain conditions, such as when the end-user is a small group. Finally, the agile development methodology consists of four phases: iteration 0, development iterations, release, and production. One of its advantages is â€Å"the feedback cycle between the generation of an idea and the realization of that idea† is shortened, thereby minimizing the risk of misunderstanding (Ambler, 2005). Meanw hile, Microsoft solutions framework is a flexible framework designed to provide business-driven solutions considering the following approaches: Project Management, Risk Management, and Readiness Management.

Mosasaurus Facts and Figures

Mosasaurus Facts and Figures The name Mosasaurus (pronounced MOE-zah-SORE-usis) is partly derived from the Latin word Mosa (the Meuse River), and the second half of the name comes from the word Sauros, which is Greek for lizard. This ocean-dwelling creature is from the late Cretaceous period (70 to 65 million years ago). Its distinguishing characteristics included a blunt, alligator-like head, fin on the end of its tail, and a hydrodynamic build. It was large- up to 50 feet long and weighing 15 tons- and subsisted on a diet of fish, squid, and shellfish. About Mosasaurus The remains of Mosasaurus were discovered well before educated society knew anything about evolution, dinosaurs, or marine reptiles- in a mine in Holland in the late 18th century (hence this creatures name,  in honor of  the nearby Meuse River). Importantly, the unearthing of these fossils led early naturalists like Georges Cuvier to speculate, for the first time, about the possibility of species going extinct, which flew in the face of accepted religious dogma of the time. (Until the late Enlightenment, most educated people believed that God created all the worlds animals in Biblical times and that the exact same animals existed 5,000 years ago as do today. Did we mention that they also had no conception of deep geologic time?) These fossils were variously interpreted as belonging to fish, whales, and even crocodiles; the closest guess (by the Dutch naturalist Adriaan Camper) was that they were giant monitor lizards. It was Georges Cuvier who established that the fearsome Mosasaurus was a giant member of the family of marine reptiles known as mosasaurs, which were characterized by their large heads, powerful jaws, streamlined bodies, and  hydrodynamic  front and rear flippers. Mosasaurs were only distantly related to the pliosaurs and plesiosaurs (sea serpents) that preceded them (and which they largely supplanted from the dominance of the worlds oceans during the late Cretaceous period). Today, evolutionary biologists believe they were most closely related to modern-day snakes and monitor lizards. The mosasaurs themselves went extinct 65 million years ago, along with their dinosaur and pterosaur cousins, by which time they may already have been succumbing to competition from better-adapted sharks. As with many animals that have lent their names to entire families, we know comparatively less about Mosasaurus than we do about better-attested mosasaurs like Plotosaurus and Tylosaurus.  The early confusion about this marine reptile is reflected in the various genera to which it was assigned in the course of the 19th century, including (take a deep breath) Batrachiosaurus, Batrachotherium, Drepanodon, Lesticodus, Baseodon, Nectoportheus, and Pterycollosaurus. There have also been close to 20 named species of Mosasaurus, which gradually fell by the wayside as their fossil specimens were assigned to other mosasaur genera; today, all that remain are the type species, M. hoffmanni, and four others. By the way, that shark-swallowing Mosasaurus in the movie Jurassic World may  seem impressive (both to people in the fictional park and people in the real-life movie-theater audience), but its completely out of scale: A real, 15-ton Mosasaurus would have been an order of magnitude smaller and much less impressive than its cinematic depiction- and  almost certainly  incapable of dragging a gigantic Indominus rex into the water.

Extra Credit Methods Essay Example | Topics and Well Written Essays - 1250 words

Extra Credit Methods - Essay Example It is thought that once the egg has been fertilized and it becomes slowed or there is blockage of the passage to the uterus, the fertilized ovum is forced to implant before getting to the uterus. Implantation may now erroneously occur in the ovaries, fallopian tubes, abdomen, or other regions outside of the uterus (Clarence, 2009). Causes There are many factors which contribute to the likelihood of a mother experiencing an ectopic pregnancy. The most common contributing factor to the development of an ectopic pregnancy is the Pelvic Inflammatory Disease (PID) (Kamwendo, 2000).This is caused by the upsurge of scar tissue in the oviduct or fallopian tubes that causes damage to cilia. Cilia are hair-like structures found on the inner surface of the fallopian tubes and they help in transporting the egg that has been fertilized to the uterus. Damaging the cilia or blocking of the oviduct is likely to cause an ectopic pregnancy. Ectopic pregnancy can also be caused by post effects of tubal surgery or other factors including tubal ligation, use of Intrauterine Devices (IUD), endometriosis, use of birth control pills that contain progesterone only, inborn or congenital defect of the fallopian tubes, advanced age of the mother and smoking (Clarence, 2009). Apart from physical defects, high estrogen and progesterone levels may possibly increase ectopic pregnancy risk since the hormones are associated with slowing down the transportation of the fertilized ovum through the oviduct (fallopian tube) (Clarence, 2009). There is also a great risk for developing an ectopic pregnancy for women whose mothers took DES (diethylstilbestrol) medication during pregnancy (Clarence, 2009). However, the actual manner in which this happens is still under investigation. According to medical statistics, seventy percent of pregnancies that take place after tubal cautery turn out to be ectopic and also a similar percentage of pregnancies that occur after tubal clips are in the line of the uter us (Kamwendo et al, 2000). This is because reversal of tubal sterilization increases the chance for ectopic pregnancy. It is riskier if more unhelpful methods of tubal ligation like partially removing of the tubes or tubal cautery are used than techniques which are less destructive like tubal clipping. This risk cannot be mitigated by removal of the affected tube whether the other tube appears normal or not. Signs and Symptoms During the early stages of pregnancy, it is hard for a mother to know whether she has an ectopic pregnancy or not since the symptoms are often absent or mild. Clinical observations occur at around 7.2 weeks after last menstrual period normally within 5 to 8 weeks (Clarence, 2009). Later appearance becomes more widespread where communities are dispossessed of up to date diagnostic ability.The early signs include mild pain and discomfort (Clarence, 2009). However, a corpus luteum found on the ovary in a normal pregnancy and may also give the same symptoms. Mild vaginal bleeding is also an early symptom. Falling progesterone levels from the corpus luteum, which is associated with ectopic pregnancy, cause withdrawal bleeding (Clarence, 2009). Late ectopic pregnancy is characterized by bleeding and pain. Bleeding is usually vaginal and internal. External/vaginal bleeding is caused by falling levels of progesterone while internal bleeding is caused by hemorrhage from the tubes affected (Clarence, 2009). Severe internal bleeding

Critical Review and Suggested Improvement for the Alternative Air Dissertation

Critical Review and Suggested Improvement for the Alternative Air Cooling - Dissertation Example New buildings should use alternative methods for air quality too. This research will show how and why. 1.1 BACKGROUND TO THE PROJECT There are many buildings in Hong Kong that were built before alternative methods for cooling and cleaning the air inside were financially profitable. Now the prices have dropped down, so it makes sense to install these alternative methods that save energy and some which also have a lower carbon balance quotient. These also save money in the long term, as the energy bills will be much lower. 1.2 AIMS AND BROAD OBJECTIVES The aim of this project is to study alternative methods for cleaning and cooling air in Hong Kong buildings and identify the best ones for each kind of building. The technology will be analysed for its ability to replace old systems in old buildings and make the air better for less money and energy consumption. The cost of using these in new buildings will be calculated so the ROI can be computed. It is hoped that these alternative metho ds will not cost much more than the traditional methods. This makes them good to use in new buildings. The costs and savings for old buildings will also be calculated. Chapter 2: Literature Review 2.1 Methodology of Literature Review A review of the literature in peer reviewed databases was done the same search of available books on the subject. However, since the lag time for books in print is nearly a year, newer technology and more information is available in digital formats. In addition to the peer reviewed databases, common websites in the building trade, and among suppliers for the building trade, were searched for information. Finally, specialized digital databases which include technological information and sites of various authorities on the subject were also searched and sites for rating buildings, such as BREEAM, Energy Star and Green were included. The alternatives found are examined and discussed here. This project will look at all alternatives and rate them for cost, p roblems, and ROI. Even if the cost is a little bit more, the pay back time is short. If a building is expected to last fifty to a hundred years, then it pays to make it work the best possible Langston, C., & Shen, L. (2007). 2.2 Technology Modern Building Services, and many other building sites like it, has no less than five alternatives to traditional air conditioning (Energy efficient systems - modern building services ). There are many alternatives. Green water walls are beautiful, peaceful and they clean the air while cooling it too ( ). These can be use with passive solar cooling and efficient window design to keep air cool and fresh (Greenwall Australia ). Regular air conditioners drink power like hungry dinosaurs. They make a lot of noise, they do not clean the air, and they often spread mould into the building. Hong Kong buildings are some of the most inefficient in the world, since the winters are not cold. Builders did not consider that air conditioning would become a majo r expense and a major problem. Even in buildings where the temperature is comfortable. The air may not be clean. Builders can do both with simpler technology and pay less (Dauncey, 2004). Many companies even consider these

Gift from the Sea Essay Example for Free

Gift from the Sea Essay â€Å"One should lie empty, open, choiceless as a beachwaiting for a gift from the sea. † Anne Morrow Lindbergh Gift from the Sea (17). Although some may see the differences in my life’s goals and objectives to be far greater than the similarities of that of Anne Morrow Lindbergh, commonalities between our goals and lives do exist. I feel that I am a motivated and ambitious person in my own right, although my personal career path is leading me towards the area of business management. In her book, Gift from the Sea, Anne Morrow Lindbergh always mentioned the importance of balance and alone time in one’s life. She wrote on how it is important to remember to be one’s self in addition to being a parent. Lindbergh reiterated throughout the book on the importance of alone time with one’s self and alone time with one’s partner. My personal goals and objective have always included time alone, time alone with my significant other and individual growth along with growing within a family structure. These objectives are all ones that have been and will continue to be important in my life. In what would be considered a more personal and spiritual side, I can also relate to Ms. Lindbergh. On page 69 of her book she writes, â€Å"True identity is found in creativity activity springing from within. It is found, paradoxically, when one loses oneself. One must lose one’s life to find it,† (â€Å"Gift† 69). Many people probably think of this concept as a relatively new one. I was surprised to find it within the covers of this 1955 book. Although we can find it in religious text, here Anne Morrow Lindbergh is also using it to the importance of women giving themselves alone time regardless of their economic status in life. She goes on to say in her own way that we all die alone so it is important that we each make for ourselves the quiet connection time to understand ourselves. Lindbergh relates to the reader that it is only through understanding ourselves can we really understand our family and others in general. I too can relate to this and make this an important part of my life. What I wouldn’t want to do is to get in a daily routine while half-consciously allowing this routine life to take me through life. So that too is an objective in both my personal and professional life and goals. I consciously make the time to meditate on what I’m currently doing, where my current path is leading me and in doing this, take the extra time to consider whether I need to make changes that will lead me closer towards all of my personal and professional goals and objectives. Part of Lindberg’s life goals and objectives were in making it a priority in balancing her family life, her time with her spouse, time with her children and her alone time. She would do this while at the same time still accomplishing things in life she felt were important for her as an individual to accomplish in her lifetime. Not only is this an objective of mine, but most likely an objective of many. Her family’s wealth and education contributed in her being able to accomplish some of her goals and objectives while understanding the importance of each of them. Through my personal education process, I am realizing the importance of my own goals and objectives and taking the time to contemplate and follow through with each one of them. We can all have hopes and dreams but as Anne Morrow Lindbergh helps me and others to understand, it’s the follow through part that can separate us from those who merely have hopes, dreams, goals and objectives in our lives. Not least of all, I like Anne have a great fondness for the water, the shells, having a private sanctuary where there are few necessities. â€Å"Patience—Faith—Openess, is what the sea has to teach. Simplicity—Solitude—Intermittency†¦But there are other beaches to explore. There are more shells to find. This is only the beginning† (Gift, 128). Anne Morrow Lindbergh was most famously known for being married to Charles Lindbergh, the man who piloted the first solo non-stop Transatlantic flight from New York to Paris. However, in her own right, Anne became a co-pilot in many of Charles Lindbergh’s historic flights along with authoring and co-authoring books, diaries and poetry. In 1930, Anne Morrow Lindbergh was also the first American woman to earn the First Class Glider Pilot’s License. Along with her husband she explored and charted different air routes between different continents. Her and Charles were the first two people in history to fly from Africa to South America. Anne was married to Charles Lindbergh for 45 years. Anne Morrow Lindbergh died the seventh day of February, 2001. Bibliography â€Å"Anne Morrow Lindbergh. † Biography Resource Center. â€Å"Contemporary Authors Online. † Thomson-Gale, 2007. Lindbergh, Anne Morrow, and Carl Howard Pforzheimer. Gift from the Sea. New York: Pantheon, 1955.

Software Patents Must be Eliminated :: Argumentative Persuasive Essays

Software Patents Must be Eliminated Software patents threaten to devastate America's computer industry. Patents granted in the past decade are now being used to attack companies such as the Lotus Development Corporation for selling programs that they have independently developed. Soon new companies will often be barred from the software arena--most major programs will require licenses for dozens of patents, and this will make them infeasible. This problem has only one solution: software patents must be eliminated. The Patent System and Computer Programs The framers of the United States Constitution established the patent system so that inventors would have an incentive to share their inventions with the general public. In exchange for divulging an invention, the patent grants the inventor a 17 year monopoly on its use. The patent holder can license others to use the invention, but may also refuse to do so. Independent reinvention of the same technique by others does not give them the right to use it. Patents do not cover specific systems: instead, they cover particular techniques that can be used to build systems, or particular features that systems can offer. Once a technique or feature is patented, it may not be used in a system without the permission of the patent-holder--even if it is implemented in a different way. Since a computer program typically uses many techniques and provides many features, it can infringe many patents at once. Until recently, patents were not used in the software field. Software developers copyrighted individual programs or made them trade secrets. Copyright was traditionally understood to cover the implementation details of a particular program; it did not cover the features of the program, or the general methods used. And trade secrecy, by definition, could not prohibit any development work by someone who did not know the secret. On this basis, software development was extremely profitable, and received considerable investment, without any prohibition on independent software development. But this scheme of things is no more. A change in U.S. government policy in the early 1980's stimulated a flood of applications. Now many have been approved, and the rate is accelerating. Many programmers are unaware of the change and do not appreciate the magnitude of its effects. Today the lawsuits are just beginning. Absurd Patents The Patent Office and the courts have had a difficult time with computer software. The Patent Office refused until recently to hire Computer Science graduates as examiners, and in any case does not offer competitive salaries for the field.

Amadeus Training Manual

Training Module Edition 1. 0 Travel Agency Basic Functionality Course Copyright AMADEUS Development Company All right Reserved Edition 1. 0 Published & Printed by: Amadeus Pakistan 1st Floor, Service Ext. Club Building Mereweather Road Karachi Fax + 9221 5674682 www. pk. amadues. com Table of Contents Welcome †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. About Amadeus †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Where is Amadeus Located †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Course Objectives †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Introduction to the Amadeus Selling Platform Vista†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Where Do I Go for Help ? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦.. What’s This? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦.. How To†¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦. †¦.. Introduction to Amadeus Vista†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦. Signing In †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦. †¦. Signing-In Message.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦. †¦. Signing Out †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Working with the Graphic Page †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Graphic Page Tabs †¦Ã¢â ‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Frequently Used Icons †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Making a Reservation †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Create a PNR from a Profile . †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Making an Air Booking . †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Making a Meal Request †¦ †¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Reserving a Hotel †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Pricing the Itinerary †¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦..Printing the Itinerary and Ticket . †¦. â₠¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦.. Saving the PNR †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Customizing the Graphic Page †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. The Command Page. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Working with the Command Page †¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Speed Mode †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦. Customizing the Command Page.. †¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦. Amadeus Vista Smart Keys †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦. Public Smart Keys †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Creating Smart Ke ys †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦. †¦. Testing a Smart Keys †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦. †¦. Amadeus Basic Functionality Course †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Signing In and Signing Out †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Practice Training †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. .. Amadeus Work Areas †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Displaying the Mini-Office Profile †¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦. †¦.. Amadeus Information Pages †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Amadeus Information System (AIS) †¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦ †¦. †¦.. AIS Scrolling Commands †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Online Help System †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦ †¦. †¦.. Online Help Scrolling Commands †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. Encoding and Decoding†¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Encoding City and Airport Names †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦.. Decoding City and Airport Codes . †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. Encoding and Decoding Countries †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. Decoding States and Provinces †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. Encoding and Decoding Airlines.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦.Encoding and Decoding Equipment†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Encoding and Decoding Car Companies.. †¦Ã¢â‚¬ ¦. 1 2 3 4 5 6 6 6 7 8 9 9 11 12 12 12 13 14 16 17 19 20 21 22 23 24 25 27 27 28 29 31 33 34 35 36 38 39 40 41 42 43 45 46 47 47 48 48 48 49 -i- Encoding and Decoding Hotel Chains.. †¦. †¦Ã¢â‚¬ ¦. Minimum Connecting Time †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦. †¦Ã¢â‚¬ ¦. Date and Time Calculations †¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦. †¦Ã¢â‚¬ ¦. Amadeus Air†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Availability Displays. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Access Indicators †¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Availability Options †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. Availability Scrolling Commands †¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦.Dual-City Pair †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. â⠂¬ ¦Ã¢â‚¬ ¦. Direct Access †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. Schedule Display .. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Timetable Display .. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Flight Information †¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Timatic †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦ PNR†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Itinerary Elements .. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Short Sell †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. Long Sell †¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. Waitlist Segment †¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. Open Segment †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. Arrival Unknown Segment †¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Ghost Segment †¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦. Rearranging Segments †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. Name Element .. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Telephone Contact Element .. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Ticketing Arrangement Elements .. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Received from Elements †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. End Transaction †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. Ignore Transaction †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦. Combining PNR Elements †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Retrieving a PNR †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Retrieval within a PNR †¦Ã¢â‚¬ ¦.. †¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. Search by Flight . †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Other / Optional PNR Elements . †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦.. †¦.. Other Service Information †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. Remarks Elements . †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦..General Remark †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. Confidential Remark †¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. Itinerary Remark †¦. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. Special Service Request . †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦.. Meal Request †¦. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. Special Message †¦. †¦Ã¢â‚¬ ¦. †¦. †¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. Advance Seat †¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦. †¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚ ¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. Seat Wish †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. Seat Request †¦. †¦Ã¢â‚¬ ¦.. †¦. †¦.. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. Seat Maps †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦.. †¦. †¦. †¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. Frequent Flyer †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦.. †¦. †¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. Passport Information †¦Ã¢â‚¬ ¦. †¦. †¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. APIS New SSR DOCS/DOCO/DOCA †¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦. Manual ticket Number †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦.Address Elements †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦. Option Element †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦. Modifying a PNR †¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦. Canceling PNR Elements †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦. Modifying PNR Elements †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦ Updating a Name †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦ Rebooking a Segment †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦ Splitting a PNR †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦ 49 49 50 51 52 55 56 57 57 59 61 62 64 68 71 72 72 72 73 73 74 75 75 76 77 78 79 79 80 80 82 82 83 84 84 85 85 85 86 86 87 87 88 88 89 90 91 92 92 94 95 95 98 99 100 101 102 103 -ii- PNR History †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦. History Options †¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦History Codes †¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦.. Amadeus Advance Functionality †¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Unaccompanied Minor .. †¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. †¦ Non-Homogeneous PNR .. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦. †¦. †¦ Copying a PNR .. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦. †¦. †¦ Creating a Group PNR .. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦. †¦. †¦. †¦ Non Homogeneous Condition .. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦. †¦. †¦ Splitting Names in a Group PNR . †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦. †¦. †¦ Printing an Itinerary †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦. †¦. †¦ Website of NMC Pakistan †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦. †¦. †¦ Check my Trip †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦. †¦. †¦ Avoid multiple entries in single EOT . †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. †¦. †¦. †¦ Past Date PNR Retrieval †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦.. †¦. †¦. †¦ Claiming a PNR consists of two steps . †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦ Responsible Office †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦. †¦. †¦ Married Segment .. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. †¦. †¦. †¦ PNR Security †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â ‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦. †¦. †¦ Amadeus Queues †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Queues †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Date Ranges †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Queue Handling †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Queue Count Entries †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Queue Start Entries †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Queue Processing Entries †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚ ¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦. †¦.. Queue Print Entries †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Queue Placement †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Sending a Queue Message †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Amadeus Fare Quote and Informative Pricing †¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦ Help †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦. †¦Ã¢â‚¬ ¦ Fare Quote Display †¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦. †¦Ã¢â‚¬ ¦ Fare Quote Display Option †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Requesting a Fare Type †¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦.. à ¢â‚¬ ¦. †¦Ã¢â‚¬ ¦ Fare Quote Notes †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Fare Quote Routing . †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦. †¦.. Currency Conversion †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. †¦.. IATA Rates of Exchange †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Mileage Calculation †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Excess Baggage Charges †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Informative Pricing †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Pricing an Itinerary .. †¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.Adding Options †¦ †¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Itinerary Pricing †¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Pricing Follow-up transactions .. †¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Pricing an Itinerary and creating a TST . †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Pricing Options †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Pricing by fare basis †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Selecting a fare and creating a TST †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Best Buy †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Automatic Pricing and Rebooking†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Pricing and Manual Rebooking †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦.. Displaying the Lowest Possible Fare †¦Ã¢â‚ ¬ ¦Ã¢â‚¬ ¦ †¦.. Amadeus Email †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Setting up your terminal †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦. †¦Ã¢â‚¬ ¦ Sending an Email with free flow text message †¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦ 04 105 106 109 110 110 111 111 112 113 114 114 114 115 115 115 115 116 116 117 118 120 120 120 121 121 122 122 123 125 126 126 127 128 129 129 130 130 131 132 132 132 134 135 135 135 137 138 139 139 139 140 141 143 144 144 -iii- Specifying Email title †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦. Email Itinerary †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Email Contact Element†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Sending Amadeus display †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦. †¦Ã¢â‚¬ ¦ Requesting a detailed display †¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Sending appended documents †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Displaying a particular message †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦.. Deleting a Particular message †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Adding a reply to address †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Display a reply to address †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Delete a reply to address †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦.. Message Log †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦. †¦.. Amadeus Email Directory †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Printing a message †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. Amadeus Hotel. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Hotel †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦. †¦Ã¢â‚¬ ¦ Encoding and Decoding a Hotel Chain †¦Ã¢â‚¬ ¦.. †¦. Amadeus Information Pages †¦. †¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Requesting Help †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Hotel List display .. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Hotel availability and rates display .. †¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Multi-Company Availability and Rates Display†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Room-Type Codes†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Bed-Type Codes †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Rate-Type Codes †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Single-Property Display †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Hotel availability option codes †¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Availability and Rates from a PNR†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Hotel features display .. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Hotel terms display †¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Hotel Pricing and Features Display†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Hotel rate change display .. †¦Ã¢â‚¬ ¦Ã¢ € ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Hotel sell †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Hotel sell option codes †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Modifying a hotel element †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Amadeus Car†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Car†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Encoding and Decoding a Car Company. †¦ †¦ Amadeus Information Pages †¦. †¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Requesting Help †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Car Location List Display†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã ¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Car availability and Rates Display†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Multi-Company Display†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Single-Company Display †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Car Availability and Rates from a Flight Segment †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Car-Type Codes †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦ Car Terms†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Car Sell †¦. †¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Short Sell †¦. †¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Special Equipment †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Modifying a Car Element†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Amadeus Customer Profile †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦ Amadeus Customer Profiles Course †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..Accessing and exiting profile mode †¦. †¦Ã¢â‚¬ ¦.. †¦. Profile End Transaction †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦. †¦Ã¢â‚¬ ¦.. †¦. 144 144 144 144 145 145 145 145 145 145 145 146 146 146 147 148 148 148 148 148 149 150 152 153 153 153 155 157 157 157 157 158 158 159 161 163 164 164 164 165 165 167 168 170 173 174 175 176 177 177 181 183 185 186 186 186 -iv- Profile Ignore †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦. †¦Ã¢â‚¬ ¦.. †¦. Creating a customer profile †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Creating a tr aveler profile †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦.. †¦. Displaying customer profiles †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦. Creating a company profile †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦. Displaying a customer profile by record locator. Creating a profile from a PNR †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Creating a profile from a Profile†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Displaying Information Section†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Displaying a list of companies †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Displaying a list of travelers †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Displaying a list of travelers associated to a Company†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Deactivating a customer profile†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Reactiv ating a customer profile †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Accessing and exciting profile notes †¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦.. Amadeus Travel Assistant†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦. Amadeus Travel Assistant †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Provider List †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. †¦. Insurance Products List †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦. †¦. †¦Ã¢â‚¬ ¦.. †¦. Product Feature †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦. †¦Ã¢â‚¬ ¦.. †¦.Insurance Sell †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦ Information adding/modification of an Informative pricing †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Confirm the insurance pricing†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Cancellation †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦. †¦Ã¢â‚¬ ¦.. †¦. Print / Display Insurance †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦. †¦Ã¢â‚¬ ¦.. †¦. Information pages †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦. †¦Ã¢â‚¬ ¦.. †¦. Amadeus Central Ticketing Course†¦. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Ticketing Table†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Area Reporting Plan †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Ticketing agreement table. †¦Ã¢â‚¬ ¦. †¦. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Itinerary Pricing†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Pricing Follow up transactions†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Pricing an Itinerary and Creating a TST†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Pricing Options†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.Select Fare and Creating a TST†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Fare Remarks Element†¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Mandatory Elements for PNR†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Published Fare†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Validating Carrier. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Travel agency commission†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Form of Payment†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Endorsement & Restrictions†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Tour Code†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Net Remit Fare†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Validating Carrier. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Travel agency commission†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Tour Code†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Form of Payment†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Endorsement & Restrictions†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Manual Ticket Number†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Automatic Ticket Number†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..Automatic Amadeus Interface record Sequence †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Transmission Control Number†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Transitional Stored Ticket†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Displaying a TST†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 186 187 187 187 187 188 188 188 189 189 189 189 190 190 190 191 192 192 192 192 192 193 194 194 194 194 195 196 196 196 196 196 197 197 197 198 198 198 198 199 199 199 200 200 200 200 200 200 201 201 201 201 202 202 202 -v- Canceling a TST†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Displaying TST History†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Confidential TST†¦Ã¢â‚ ¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Updating TST†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Issuing Tickets†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Document Bank†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦ Display Document Bank†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Registration Ticket Stock†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Ticket Stock Next†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Deleting Document Bank†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Sales Report†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢ € ¦Ã¢â‚¬ ¦.. Display the Daily report†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Display query report†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Displaying the transaction report†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Displaying the net remit report†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Display the item Sales Period Report†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Display the summary Sales Report Period†¦Ã¢â‚¬ ¦. Manual Document Registration†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Registering a cancellation of an inventory type document†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Cancellation of a Sales†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ To Cancel a Sales†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.Reinstating a Cancell ed Sale†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Print Queue†¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Display item on the Print queue†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Ticket Delivery Mechanism†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Ticket Quota†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Amadeus Electronic Ticketing†¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Help Pages†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. E – Ticketing agreement Table†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Issuing E – Ticket†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢ € ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Published Fares. †¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Form of Payment†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Tour Code†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Net Remit Fare†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 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Flight status code†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ To print ITR†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Revalidation†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Splitting†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ To change ticket status to Refund†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 202 203 203 204 204 205 205 205 205 205 206 206 206 206 206 207 207 207 207 207 207 207 208 208 208 208 209 210 210 210 211 211 211 212 212 212 212 212 213 214 214 215 215 215 216 216 216 -vi- Welcome Welcome to your Amadeus Basic Course.This course is designed for travel agents who have not used a Computer Reservation System (CRS) or have recently joined the travel industry. It can also be used by travel agents who are converting from one reservation system to another. 1 About Amadeus The leading provider of IT solutions to the travel and tourism industry Within a very short timeframe, Amadeus has become a world leader in providing the travel industry with superior solutions to manage the distribution and selling of travel services. We regularly enhance our products and services with the benefit of input from our various custo mer groups who actively participate in forums.This way we ensure that the solutions we offer fulfill the required expectations. Our products and services are used by our distinct customer groups in differing ways. Nearly 75,000 travel agencies and more than 11,000 airline sales offices use the Amadeus System to run their business. Many of the industry's leading travel service providers use our modular technology to optimize their distribution and internal operational requirements. Our tagline, â€Å"Your technology partner†, reflects the approach we take towards our clients. We focus on building and maintaining mutually beneficial long-term relationships.Through this stability we develop a deep understanding of where we can maximize our clients’ success and all this is provided via the outstanding customer service that forms the backbone of the Amadeus experience. Amadeus, a truly global company Amadeus has established a global presence for the world-class service it d elivers: †¢ †¢ †¢ †¢ †¢ †¢ †¢ 75 local Amadeus commercial organizations present in over 215* markets worldwide 5 regional centers 3 Research & Development centers 6,500 employees and above over 100 nationalities in our central sites alone we power over 120 airlines from around the world 2 Where is Amadeus Located?Amadeus is the leading provider of technology solutions to the travel and tourism industry. Our central sites are in Madrid (Corporate Headquarters & Marketing), Nice (Development) and Erding (Operations). Our regional offices assist our sales and marketing offices in marketing, Helpdesk support and customer service. They also coordinate commercial relationships with Amadeus providers in their region. We have regional headquarters and marketing centers in Miami, Bangkok and Buenos Aires Today, there are 75 local and regional offices covering front-line activities in more than 215 markets 3 Course ObjectivesUpon completion of this course, p articipants will be able to: †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Operate in the Amadeus Vista Selling Platform and Pro-web environment Display general information in the Amadeus Information System Display airline availability, schedules and timetables Book, waitlist and cancel airline reservations Construct a Passenger Name Record Retrieve and modify Passenger Name Record information Issue an itinerary Request a fare display Price a PNR itinerary 4 Introduction to the Amadeus Selling Platform Vista 5 Where Do I Go for Help? Amadeus Vista Online Help provides you with both field-level and task-based help.Different options on the Help menu are available to you depending on where you are in Amadeus Vista. What’s This? What’s This? provides you with a description of a field’s purpose and defines related terms. To display field-level help: 1. 2. 3. Place your cursor in any field and press F1 on your keyboard. This will display a di alog box containing information about the field or option. To review the information, scroll down. To close the dialog box, click on in the top-right corner. How To†¦ How To†¦ provides you with instructions on how to perform a task, as well as related tasks, and background information.To display task-based help: 1. 2. Click on the question mark and select How To†¦. Scroll through the list of topics and click on the one you are interested in to expand it. The information usually a list of numbered steps, will be displayed. Similarly, you can collapse a topic by clicking on it again. Then, you can choose another topic. To close the dialog box, click on in the top-right corner. 3. 4. 6 Introduction to Amadeus Vista With Amadeus Vista, the Amadeus browser-based reservations system, you can book reservations through a graphical interface called the Graphic page or by entering formats in the Command page.Here are some of the features Amadeus Vista offers: Graphic page Trans lates Amadeus System functionality into a fill-in-theblanks interface with graphical responses that are easily understood. You can book and price flights, reserve hotel rooms and cars, and view information on a full range of travel services. Pop-up instructions and explanations guide the novice user. If you are familiar with Amadeus System formats, you can enter them in the Command page. Displays field-level and task-based help. Customizable toolbar buttons that send formats automatically. Command page Amadeus Vista Online Help Amadeus Vista Smart KeysAmadeus Vista also provides advanced features such as interactive seat maps, Travel Choice and Amadeus Insurance. Additional Amadeus products, such as Cruise, Ferry, +QC, +Ace and Ticket Writer can also be integrated into the Amadeus Vista working environment according to the needs of the agency. 7 Signing In You can log into Amadeus Vista by following these steps: 1. Launch Amadeus Vista. The sign-in window appears. 2. 3. 4. 5. Enter your agent sign and initials. For example: 0001AA Select your duty code from the drop-down list. Enter your password. Enter a password in the New Password field to change your current password.If you do not want to change your password, leave this field blank. Under Work areas, select the check box for the areas you want to sign in. Select the Practice Training check box, if you want to sign in to Practice Training. Click on Sign In. The next time that you sign in, your sign is automatically pre-filled. 6. 7. 8. Note: 8 Sign-In Message When you sign in, informative messages are displayed. For more information about one of the messages, click on . Otherwise, click on OK. Signing Out To sign out of Amadeus Vista: 1. Click on the tab at the bottom of the screen for the area you are working in. 2. Click on Sign-out.You can't sign out if you have an active PNR in your work area. 9 To close Amadeus Vista: 1. Click on the Amadeus Vista menu. 2. 3. Click on Exit. To close the Amadeus Vista window, click on of the screen. in the upper-right corner 10 Working with the Graphic Page The Graphic page is the main area in Amadeus Vista. In the page, you can access most of the Amadeus system functions by clicking on one of the tab at the top of the screen. Each tab represents an area of the Amadeus system. If you are not sure what a tab’s picture represents, hold your mouse pointer over it for a few seconds and you will see a tool tip or description.The Graphic page also gives you access to work areas A-F, you click on the tabs at the bottom of the screen. Having different work areas allows you to work on different tasks at the same time. You will need to sign into each new work area. Command page Air Hotels Fares Doc. Print Help Vista Menu AIS Insurance PNR Car Profile Queue Work Area Tabs 11 Graphic Page Tabs PNR TAB:- The first tab you normally see when you open Amadeus Vista. You can use it to create, retrieve, modify and claim PNRs. DOCUMENT TAB:- This feature hel ps in display, fax or print invoices, itineraries and print tickets.PROFILE TAB:- This can use the Open screen to retrieve traveler or company profiles. You can also add, update and delete profile elements or transfer profile elements to a PNR. AIS TAB:- Access to the Amadeus Information System. AIR TAB:- By clicking we can view availability, flight information and make reservations. CAR TAB:- To find out details of rental cars available for passengers traveling to other designations. HOTEL TAB:- To book a hotel or obtain information about hotels and other kinds of accommodation. AMADEUS INSURANCE TAB:- You can review and book various types of travel insurance policies.FARE TAB:- To find fare, price a PNR or store a fare. QUEUE TAB:- To display queue counts and perform a variety of queue functions including queue messages and printing. Frequently Used Icons The following table provides a list of the most frequently used icons: Clears all fields and reset values to the default Closes the input window Moves to the previous/next page [MU/MD] Reopens the input window Modifies the selected line Deletes the selected line Making a Reservation In the following scenario, a traveler, Mr. Johnson, wants to fly from London to Los Angeles on business class.He would like to stay for one week in a hotel and rent a car. Here are the steps that you can take to make a simple reservation for him in the Graphic page. †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ Creating a PNR from a profile Making an air booking Making a meal request Reserving a hotel Making a car booking Pricing the itinerary Printing the itinerary and tickets Saving the PNR 12 Creating a PNR from a Profile You can create a PNR from an existing profile by following these steps: 1. 2. 3. 4. Click on the PNR tab. Click on the from Profile sub-tab. Enter Mr. Johnson’s profile information. Click on Send.The PNR is then displayed. 13 Making an Air Booking You can book the flights for Mr. Joh nson for his trip to Los Angeles. 1. 2. Click on the Air tab. Enter the flight information, such as the From field, To field and departure date. 3. 4. Click on to activate the dual availability input screen. Enter the details for the return flight. By default, the From field, To field and departure date are the same as the outbound flight, but you can modify any field if necessary. 5. Click on Search to display the Availability screen. The outbound and return availability displays are shown on the same screen.Use the toolbar of each availability to move to the previous, next day or to scroll through the screens. 14 6. Click on the classes of service for the flights he wants to book. 7. Click on Sell to book the segment. The flights you have booked are then displayed, along with the mini-itinerary. 15 Making a Meal Request Mr. Johnson would like to reserve a vegetarian meal. 1. Click on the PNR tab. 2. In the Services section, click on the Meal icon . 3. Select the type of meal from the drop-down list, in this case VGML. 4. Click on Send. 16 Reserving a Hotel Now we can reserve a hotel for Mr.Johnson's stay in Los Angeles. 1. Click on the Hotel tab. Most of the information is pre-filled, however, Mr. Johnson would like to stay at the Hyatt, enter the code in the Preferred Chain(s) field. 2. 3. Click on Availability. From the Multiple Hotel Display, click on the specific hotel that you want to book, then on Rates. 17 4. From the input screen that appears, enter any other booking details if necessary, then click on Rates. 5. 6. From the Single Hotel Display, select the appropriate rate code. Click on Book. 7. If prompted, specify a guarantee, then click on Send to book the room. 8 Pricing the Itinerary You can now price the itinerary by following these steps: 1. 2. Click on the Fare tab then click on the Price PNR sub-tab. Click on Send. The ticket image for the PNR is then displayed. 19 Printing the Itinerary and Ticket Now that all the segments are booked and t he PNR has been priced, you can print the itinerary and tickets . 1. 2. 3. Click on the Doc Print tab. In the Ticket sub-tab, select the ticket options and the type of itinerary that you want to print. Click on Send. 20 Saving the PNR To finish by saving the PNR: 1. 2. 3. Click on the PNR tab.Click on the PNR Save icon the down arrow. . To access other save options, click on Select the Save option that you want to use. 4. Click on Send. 21 Customizing the Graphic Page You can customize the tabs in Amadeus Vista by using the Options dialog box. To do this: 1. Click on the Amadeus Vista menu from the screen header. 2. Select Options. The Options dialog box is displayed: From this window, you can: Choose which Graphic page tab will appear first when you open Amadeus Vista. (You select it in the Default column. ) Reorder your tabs by selecting a tab and then using the to move it. and buttonsSelect the Preload check box option to quickly load the tabs you use most. Restore the default se ttings by using the Reset button. 22 The Command Page 23 Working With the Command Page If you are familiar with cryptic formats, you can use the Command page to process transactions in the Amadeus system. To access the Command page, click on the Command Page tab. There are thirteen tools available in the Command page: 1 2 3 4 5 6 7 8 9 10 11 12 13 Component 1) PAUSE SMART KEY 2) RESUME SMART KEY 3) STOP SMART KEY 4) OPEN SMART KEY EDITOR 5) PREVIOUSLY SENT AMADEUS COMMANDS 6) CLEAR PAGE 7) CLEAR ALL PAGES 8) SPLIT WINDOWIdentifies Pauses the current Smart Key. Resumes the current Smart Key. Stops the current Smart Key Opens the Smart Key Editor, which allows you to create, modify, copy and delete Smart Keys. Displays a list of previously sent commands that you can modify and resend Clears the current screen. Clears the current screen and buffer. Splits the window into two work areas. A horizontal drag bar appears and you can change the size of each area. Customizes your Command page colors and fonts Selects the current screen and buffer. Copies the selected area. Pastes the selected text into a file or an e-mail.Prints the current screen. 9) CUSTOMIZE 10) SELECT ALL 11) COPY 12) PASTE 13) PRINT SCREEN 24 Speed Mode Speed Mode is a useful tool that will help you decrease the time you spend making reservations by allowing you to use your mouse more often while in the Command page. To activate Speed Mode, click on the Customize icon, and select the Configuration tab. Select the Speed Mode check box, then click on OK. When Speed Mode is activated, a toolbar appears with buttons for commonly used formats. In certain displays, Air Availability for example, the display items are shown in different colors.You can use the buttons on the toolbar to run formats based on the information in these items. For example, in the display below you can click on the FQD (Fare Quote Display) button, and then double-click on line 1. 25 With just a few clicks, Amadeus Vista will send a format to the system for you. In this case, it will pick up the date and city pairs from the flight on line 1. The response is a Fare display. Notice that the Speed Mode buttons have changed according to the new display. Try this a few times to familiarize yourself with how it works. If you need help at any time, press the spacebar and F1 keys simultaneously to display help. 6 Customizing the Command Page Amadeus Vista gives you the ability to change the color scheme and fonts on your Command page. To customize your Amadeus Vista Command page: 1. On the Amadeus Vista Command page toolbar, click on Customization Web Page dialog box appears. . The 2. 3. 4. Select your Background/Foreground colors from the drop-down menu. Under Font Assignment, select the name, style, and size of your fonts. You will see a preview in the sample text on the right. From the Configuration tab, select which graphical displays you want to use, for example Seat map or TST.You can also activate or disactiva te Speed Mode. Click on OK when you have finished. Amadeus Vista closes the Customization dialog and displays the desktop with the new settings. 5. 27 Amadeus Vista Smart Keys Smart Keys are customizable toolbar buttons that send formats automatically to the Amadeus system. Amadeus Vista comes with 21 pre-defined Smart Keys, called Public Smart Keys, for frequently used formats. Additionally, agents in your office with a supervisor (SU) duty code can create Office Smart Keys for all agents in the office to use. You can also create My Smart Keys for personal use. Public Smart KeysHere is a description of the Smart Keys that come with Amadeus Vista: Component ET ER RT IG IR TQT XI MD MU QT QD QN QI QU RL AP ARNK FXX HE/ RH TTP Identifies End the transaction End transaction and redisplay the PNR Redisplay the current PNR Ignore the PNR Ignore the PNR and redisplay it Display the TST for the PNR Cancel the itinerary Move down Move up Display a queue count Delay to the bottom of the queu e Remove from the queue and display next Ignore and exit queue Redisplay message from queue Display airline system record locator Add a phone contact Add an ARNK (Arrival Unknown) segment Price a PNR without creating a TST Display format-sensitive help Display PNR History Print a ticket 28 Creating Smart KeysSmart Keys can make your job easier by automating certain tasks such as displaying availability and fares. The following is an example of a Smart Key that displays availability and fares in a split screen. 1. 2. 3. 4. 5. 6. In the Command page click on to open the Smart Key Editor. Enter a name for your Smart Key (no spaces) in the Smart Key name field. For this example, let’s use AVL_FQD. Enter a name for your Smart Key’s button in the Label field. It should be four letters long, no spaces. Let’s use AVFQ. Select My Smart Keys or if you are a supervisor and want your whole office to be able to use this Smart Key, select Office. Enter a short description of your Smart Key in the Description field. In the Definition text box,